OptiMusic products can be installed practically anywhere. After we have corresponded and agreed on a proposal, we will conduct a site survey at your location to confirm that its logistical capabilities are in line with your vision.
Our representative will arrive at a prearranged date and time and inspect the area's dimensions, electrical outlets, as well as check for any health and safety issues, amongst others.
Once our surveyor has approved the location, we will be able to arrange a date for installation.
On the scheduled day of installation, our technicians will install and set up everything as per the agreed proposal.
Upon completion, they will brief elected staff on how to use the products and how to correctly take care of them. Documentation can also be supplied containing this information.
Our training equips you with all the knowhow to maximise the capabilities and lifetimes of your OptiMusic products. Training is done remotely, but we can provide on-site training if preferred or if a stable internet connection cannot be guaranteed.
All projects are different, so some of the following may not apply. But in general, we will teach you:
After the training has been undertaken, we are very happy to provide further assistance, such as remote follow-up sessions in which we shadow and guide you step-by-step as you make your own content.
Maintenance & Servicing
Our products are designed to withstand or even sidestep entirely the issue of lively and energetic end users, and so we very rarely receive service requests. But every now and then, a plug no longer goes where it needs to go; electrons no longer flow where they need to flow; a projector no longer shows what it needs to show.
When that happens, we'll be there to fix any problems or resupply any units as soon as possible. For projects where any downtime might be catastrophic, we recommend contacting us to sort out routine maintenance inspections to catch potential problems before they arise.
Technical & General Support
We are always delighted to support you with our products and services. Our normal working hours are Monday to Friday 9am-5pm (UK time).
In some cases, we can arrange meetings outside of our normal working hours, such as for international clients and in urgent situations.